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The casino never updated the player on the case and it remained unresolved. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Joy Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Joy Casino as average. The casino’s Safety Index, a score indicating the safety and fairness of online casinos ジョイカジノ, has been determined through our analysis of these findings.
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The player is experiencing a problem with receiving a no deposit bonus. The player from Japan received an error message when he was trying to play with a bonus. The casino returned the unfinished bet caused by some technical problem to the player’s account, which in our opinion was the correct approach. The player »Egooist » claims that he had been self excluded from the casino for unlimited time but he still could open an account and make a deposit of 900 USD. It is not clear whether player played this amount and lost or not.
Besides slot machines, they also have live games like Blackjack, Monopoly, and Crazy Time. Yes, you can access the mobile version of the site if you visit from a tablet or phone device. Once you load the casino, it will be displayed in the portable version of the site. You can use phone contact, email (you can send a message through the contact box or form), and online chat.
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